Challenges & Opportunities

Inaccessible or inconvenient locations, lack of information, timing constraints, immobility, lack of language options, and lack of broadband create barriers for New Yorkers to access social services and civic engagement opportunities.


The City of New York will work to provide New Yorkers with the right digital and physical services at the right times.

Transform schools into Community schools.

Establish Neighborhood Health Hubs that co-locate clinical-health and mental-health services with social services and City agencies to foster improved coordination.

Enhance the digital capabilities of NYC311 to provide easier connections to government and community services and information.

Expand the City's internal data integration capacity to help ensure clients receive the right resources and services at the right times.